The AVSTEV Group operates a state of the art watch service centre in Sydney.
We specialise in the repair, maintenance and restoration of quality Swiss watches.
AVSTEV is the Official Authorised Service Centre for the following watch brands:
Submit a Watch Service or Repair Request
SERVICES INCLUDE
- Complete overhaul and basic servicing
- 'While you wait' battery changes
- Pressure testing
- Ultra sonic bracelet/band clean
- Polishing services
- Sourcing of high quality leather straps
- Watch authentication services
When a complete overhaul service is required, it is backed by our two-year warranty (excludes batteries) to ensure your complete satisfaction. Additionally, in order to maintain the integrity and value of your Swiss watch, only genuine parts are used when still available. Our business is constantly upgrading both methods and technology to stay current with the changes in the watch making industry.
Our Service Centre can also service other brands such as:
Contact our after sales department for more information
A: Suite 604/35 Grafton Street, Bondi Junction NSW 2000
T: (02) 9363-1088 Ext 1 | E: aftersales@avstev.com.au
Frequently Asked Questions
WHERE SHOULD I SEND MY WATCH THAT NEEDS TO BE SERVICED?
AVSTEV is the only official Service Centre for RAYMOND WEIL, Ball, and Gucci watches in Australia for repairs under guarantee as well as out of the guarantee period.
If the repair is covered under guarantee, the repair is generally conducted free of charge. If the repair is not covered under guarantee, the price depends on the nature and complexity of the repair as well as the cost of the parts needed.
We will not conduct any repairs, which are not under guarantee, without first providing an estimate for approval. The guarantee becomes void in the event that any person not duly authorised by AVSTEV, or its representatives attempts to repair.
AVSTEV is an authorised Service Centre for Omega watches for out of warranty work. Please visited our Omega page.
Please send all repairs to the below address with the above repair form complete:
Avstev SAV
Suite 604/35 Grafton Street
Bondi Junction
NSW 2022
(02) 9363-1088
CAN I BRING MY WATCH DIRECTLY TO AVSTEV?
We encourage you to bring your watch directly to us.
Our hours of operation are Monday - Friday 9.30am – 4.30pm
Please make an appointment here or call (02) 9363-1088 Ext 1.
WHAT DOES THE GUARANTEE INCLUDE AND EXCLUDE?
This limited guarantee covers the defects in material or resulting from manufacturing of the watch for two years from the date of purchase.
The following are excluded from this limited warranty of the manufacturer:
- Battery, crystal, strap;
- Damage resulting from an accident, normal wear, negligence, misuse, abuse or from the intervention of any person not authorised by AVSTEV or its representatives;
- Loss and theft;
- Incidental or consequential damage arising from the failure or malfunction of the watch as well as from any inappropriate usage, lack of precision, malfunction or lack of conformity of the watch.
HOW OFTEN SHOULD MY WATCH BE SERVICED?
Conducting maintenance every three years is recommended to keep your timepiece functioning at its best.
HOW LONG WILL IT TAKE TO REPAIR MY WATCH?
This depends on the nature and complexity of the repair. Please contact us for further information.
WHAT SHOULD I DO TO MAKE SURE MY WATCH CONTINUES TO FUNCTION FOR A LONG TIME?
- Keep your watch clean with a soft dry cloth.
- Avoid contact with perfumes, spirits or petroleum products as these may damage seals, case or bracelet.
- Ensure that the crown, which is used to change the hands and/or date, is properly pushed in and/or screwed at all times. This prevents penetration by water or dust.
- Avoid abrasions as scratching may eventually affect the case and bracelet.
- If you are about to undertake heavy physical work, remove your watch.
- If your watch has a leather strap do not wear it too tightly fastened or expose it to water, unless the strap is water resistant.
- Avoid subjecting your watch to rapid changes in temperature.
- When not being worn, keep your watch in a cool dry place.
- Batteries should last for up to three years. If your watch needs a new battery, please attend to this immediately as dead cells can harm the movement.
- A water-resistant model should have its seals checked at least every 2 years and annually if the watch is worn whilst bathing to ensure its water resistance.
- Your watch must be returned to an authorized dealer for servicing and any other necessary repairs.